The realm of customer experience is constantly changing and evolving. Thanks to Conversational AI and emerging technologies, we can push the limits of what is possible and transform how we interact with customers.
In this blog, Peter McNulty, Head of User Experience at Momentum Design Lab, examines the current landscape of conversational design and offers his perspectives on how AI can help redefine digital product design and promote more engaging, satisfying, and human-like interactions.
AI allows us to make customer experiences seem more human than ever and unlock numerous opportunities for personal customer engagement. Unlike conventional customer journeys, AI-powered customer experiences are customer-centric, flexible, and hyper-personalized.
Driven by the passion to strike a delicate balance between current realities and future visions, we [Momentum Design Lab] are on a mission to transition into the world of AI-driven conversational design. It is a thrilling journey to leverage the power of AI to create effective conversational interfaces that are adaptable, intuitive, and engaging and guide the conversation effortlessly to accomplish the user’s intended outcome. Yet, while designing AI-powered experiences, we focus on an ethical, inclusive approach to ensure we build universally accessible products that foster trust with their users.
Read the full blog post here.