About the client
Ingenico is the global leader in payment acceptance solutions, with more than three decades of experience. As a trusted technology partner for merchants, banks, acquirers, ISVs, and payment aggregators, Ingenico’s world-class terminals, solutions, and services enable the global ecosystem of payment acceptance.
Demographic shifts, technology advancements, and new expectations for the user experience are among the trends impacting the market and its stakeholders. The older generation of terminals are creating a number of challenges for the end-users. Shops, restaurants, large and small businesses all have their own set of requirements on how to improve terminal performance and make them more reliable, secure, and cost-efficient. On top of this, payment terminals have to comply with strict national banking standards and are centrally monitored by a terminal management system (TMS).
As part of Ingenico’s mission to deliver superior customer experience, they recognized the opportunity to evolve their existing terminal management system used for managing transactions, generating reports, executing payments, and other actions. They were looking for a team to help them achieve two goals:
- Enhance the performance of their existing terminals — their core product — with new functionalities
- Leverage this advanced system to cater to their end customers’ unique business needs and speed up their time to market
The new, advanced system enables the client to provide a more secure, reliable, stable, and faster terminal management system to serve the end-to-end needs of payment stakeholders, reduce their operating costs, consolidate the way they do things, and reduce their time to market.
– Gavrilo Drljača
Engineering Manager and Division Head of Technology at HTEC Group
Ingenico and HTEC Group are working closely throughout this solution, building on their well-established partnership.
Working with Ingenico, our team first focused on learning more about the organization’s existing needs and operating processes. One of the biggest challenges faced by the team was to gain a clear understanding of all niche protocols and the specific niche, which is complex from both technical and domain perspective, to be able to coordinate a quick transformation of the client’s product.
Drawing on its domain expertise, HTEC Group worked with Ingenico to seamlessly migrate from the old Terminal Management System to the new one, and the migration is still in progress. From enabling terminals to communicate with point devices through specific protocols to accelerating migrations, the HTEC team leveraged their domain expertise and knowledge to meet the end users’ various business requirements.
The first step was to enhance the system. The main features of this system included the configuration and management of payment terminal parameters, transaction tracking, as well as generating billing reports. Throughout the process, the team managed to merge two production databases with more than 300 million records into a single instance.
The second step was to integrate one of the systems into the one used primarily to enable more efficient management of all the terminals in the organization using a single system.
HTEC helped Ingenico migrate thousands of payment terminals from the old terminal management system to the new one, making the system fully reliable and secure. The migration is still in progress.
From enabling terminals to communicate with point devices through specific protocols to accelerating migrations, the HTEC team leveraged their domain expertise and knowledge to meet the end users’ various business requirements.
Working closely with the hardware/embedded team on the client’s side, the team had to dig deep into the code to find a unique approach to overcome all the hurdles that emerge when working with legacy technologies. The new, advanced system enables the client to provide a more secure, reliable, stable, and faster terminal management system to serve the end-to-end needs of payment stakeholders, reduce their operating costs, consolidate the way they do things, and reduce their time to market.
On the other hand, by resolving critical issues of the client’s core product, the HTEC team of experts brought their capabilities, experience, and scale into the spotlight, helping the client power payment innovation.